Everyday interactions shape how people experience leadership.
The way decisions are communicated, expectations are set, feedback is given and challenges are handled all influence whether people feel supported and able to do their best work.
Even with the best intentions, putting leadership principles into practice isn’t always straightforward. Under pressure, familiar habits can take over and over time, the gap between what leaders intend and what people experience can affect engagement and performance.
Developing effective leadership means understanding these everyday moments and building the skills and behaviours to handle them well.













