Mastering Difficult Conversations

Difficult conversations sit at the heart of leadership communication and teamwork.

Whether it’s addressing underperformance, managing conflict, delivering challenging feedback or navigating change, the conversations we often avoid are usually the ones that matter most.

The challenge isn’t knowing what needs to be said. It’s finding a way to say it that is clear and constructive, particularly when emotions are running high.

This actor-led masterclass is designed to help participants approach difficult conversations with greater confidence and impact. Through immersive experiential learning, they will explore how mindset, language, presence and emotional regulation influence outcomes, developing practical tools that can be applied immediately in the workplace and beyond.

  • Level:

    Suitable for anyone responsible for managing a team, delivering feedback or conducting performance reviews.

  • Duration:

    9am to 1pm

  • Delivery:

    Virtual, in small groups of up to 12 people.

  • Dates:

    This open access masterclass runs in January, March, May, July, September and November. Additional dates are available on request.

  • Cost:

    £545 per person.

Course outline:

Unlike traditional communication training, this is not about observing from the sidelines.

Working alongside professional actors and L&D specialists, participants will experience a series of realistic workplace scenarios that reflect the conversations leaders and professionals face every day. Together, they will explore what helps conversations move forward, what causes them to derail, and how small shifts in approach can dramatically influence outcomes.

Throughout the session participants will:

  • Explore the psychology behind difficult conversations and why we often avoid them.
  • Develop greater self-awareness around their communication style under pressure.
  • Learn practical techniques for managing emotions and responding rather than reacting.
  • Experiment with language and delivery through live actor-led scenarios.
  • Build confidence in handling challenging conversations with empathy and authority.
  • Rehearse new approaches in a safe environment before applying them in real situations.

The focus is not on finding the perfect script. It is on developing the confidence and capability to adapt in the moment, even when conversations become uncomfortable or unpredictable.

Further learning:

Each participant will receive a 1:1 coaching and rehearsal session. This provides the opportunity to work on a real upcoming conversation, test different approaches and receive personalised feedback in a safe and supportive environment.

Sessions are delivered online and must be completed within 30 days of attending the masterclass.

ENQUIRE

“Having dedicated one to one time to practice the more challenging conversations we face in business has allowed our management team to do so with confidence and skill. The practice lab is an invaluable service.”

“1948 has delivered a series of energetic and thought-provoking workshops for our clients. Participants were fully engaged and left the session enlightened and excited for more! Looking forward to collaborating further.”

“Jacquie’s PR expertise was invaluable. She expertly crafted our messaging and helped secure coverage that greatly enhanced our visability. What stands out most is her unwavering loyalty and integrity.”

“Working with 1948 was definitely one of the highlights of the year. Looking forward to the next project.”

“Simon has helped me find my authentic voice. Thanks to his deep knowledge of acting and communication, he has helped me get ready to launch my new book. He has been encouraging and supporting throughout.”

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“1948 has delivered a series of energetic and thought-provoking workshops for our clients. Participants were fully engaged and left the session enlightened and excited for more! Looking forward to collaborating further.”

“Having dedicated one to one time to practice the more challenging conversations we face in business has allowed our management team to do so with confidence and skill. The practice lab is an invaluable service.”

“Jacquie’s PR expertise was invaluable. She expertly crafted our messaging and helped secure coverage that greatly enhanced our visability. What stands out most is her unwavering loyalty and integrity.”

“Working with 1948 was definitely one of the highlights of the year. Looking forward to the next project.”

“Simon has helped me find my authentic voice. Thanks to his deep knowledge of acting and communication, he has helped me get ready to launch my new book. He has been encouraging and supporting throughout.”

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